Mellisa Ray Agency, Inc.
Customer Support-Insurance
Full Time • The Woodlands
Replies within 24 hours
Benefits:
- Advancement Opportunity
- Paid Disability Insurance
- Paid Personal Time
- Paid vacation
- Paid time off
- Free food & snacks
- Health insurance
- Training & development
- Competitive salary
Position available for immediate hire
About the Role:
About the Role:
Mellisa Ray Agency, Inc. is looking for a motivated and detail-oriented Administrative Assistant & Customer Support Specialist to join our insurance team in The Woodlands, TX. This is a fantastic opportunity to grow your career in the insurance industry while making a real difference for our clients every day. If you thrive in a fast-paced office environment and love helping people, we want to hear from you!
Responsibilities:
- Provide front-line customer support by answering inquiries via phone, email, and in-person regarding insurance policies and coverage
- Maintain and update client records in agency management systems to ensure data integrity
- Assist agents with administrative tasks including scheduling, document preparation, and correspondence
- Handle billing inquiries and coordinate with insurance carriers on behalf of clients
- Follow up with clients on outstanding documentation, payments, and policy renewals
- Support daily office operations to ensure a smooth and professional client experience
Requirements:
- Prior experience in an administrative, customer service, or insurance support role preferred
- Excellent verbal and written communication skills with a professional, friendly demeanor
- Strong organizational skills and ability to manage multiple tasks with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general office software
- Texas Property & Casualty or Life & Health insurance license is a plus (or willingness to obtain with Agency sponsorship)
- Ability to work independently and as part of a collaborative team in a fast-paced environment
- Reliable, punctual, and committed to delivering outstanding client service
About Us:
Mellisa Ray Agency, Inc. is a trusted independent insurance agency serving individuals, families, and businesses in Texas, Arkansas & Louisiana. Our clients rely on us for personalized coverage solutions and the kind of attentive service that 1-800 agencies simply can't match. We pride ourselves on building a supportive, team-oriented workplace where employees are valued and have real opportunities to grow and earn.
Compensation: $39,500.00 per year
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with an IIAT member agency is a great career choice!
IIAT members are Trusted Choice® independent insurance agencies. Independent insurance agents don’t work for an insurance company; they partner with multiple insurance companies. As such, they offer more options to their customers—more personalized policies, more affordable policies, and more. Independent agents focus on the satisfaction of their customers and community.
IIAT serves nearly 1,500 independent agencies and tens of thousands of employees in Texas. The demand for insurance professionals is growing – is this the right career for you?
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)